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At TMSFly, we believe in transparency and clarity. This Cancellation & Refund Policy explains the terms applicable to flights, hotels, holiday packages, transfers, activities, and car rentals booked through our website, mobile application, or offline channels.
By making a booking with TMSFly, you agree to the terms outlined below.
All bookings made through TMSFly are subject to the rules, terms, and cancellation policies of the respective airline, hotel, car rental company, or service provider.
TMSFly acts as a booking facilitator and does not control supplier refund approvals.
Cancellation charges may include supplier penalties, fare differences, taxes, and TMSFly service fees.
Flight cancellations, changes, and refunds are governed by airline fare rules.
Certain fares may be non-refundable or partially refundable.
Airline penalties and fare differences apply for amendments or cancellations.
If a flight is cancelled by the airline, refunds will be processed as per airline policy.
TMSFly is not responsible for flight delays, rescheduling, or operational disruptions.
Hotel cancellation and refund policies vary by property and rate plan.
Discounted or promotional hotel bookings may be non-refundable.
No-show or early check-out may result in 100% cancellation charges.
Refund eligibility depends on hotel confirmation and applicable policy.
Cancellation policies for holiday packages, sightseeing, transfers, and activities vary by supplier.
Once services have commenced, no refunds will be provided for unused services.
Some packages may be non-refundable during peak seasons or special events.
Car rental cancellation and refund policies vary by rental company, location, and rate type.
Some car rental bookings may be non-refundable or partially refundable.
No-show, late pickup, early return, or failure to provide valid documents may result in full or partial charges.
Additional charges such as fuel, tolls, traffic fines, insurance excess, damage, or security deposits are governed by the car rental supplier.
Refunds, if applicable, will be processed as per the car rental provider’s policy.
Any service, convenience, or processing fees charged by TMSFly are non-refundable under all circumstances.
Refunds, if applicable, will be calculated after deducting TMSFly fees and supplier penalties.
Approved refunds will be initiated only after confirmation from the respective supplier.
Refund timelines depend on:
Supplier processing time
Payment gateway and bank procedures
Estimated refund processing time is 7 to 45 working days.
TMSFly is not responsible for delays caused by airlines, hotels, car rental companies, banks, or payment gateways.
Partial refunds may apply in cases of:
Partially used services
Missed segments or late cancellations
Voluntary cancellations after service commencement
Refund amounts will be calculated strictly as per supplier rules.
TMSFly shall not be liable for refunds or compensation due to events beyond our control, including but not limited to:
Natural disasters
Government restrictions or travel bans
Pandemics or health emergencies
Strikes, war, or civil unrest
Any refund, if applicable, will be subject to supplier policies.
Refunds will be processed to the original mode of payment only.
Cash refunds are not permitted.
Currency exchange fluctuations, bank charges, or gateway fees (if any) shall be borne by the customer.
Customers are strongly advised to review cancellation and refund policies carefully before booking.
All cancellation or refund requests must be submitted through official TMSFly support channels.
Incorrect passenger or driver details, invalid documents, or no-shows are the sole responsibility of the customer.
This Cancellation & Refund Policy is governed by the laws applicable in India, the United Arab Emirates (UAE), and the United States of America (USA), depending on the booking entity through which the reservation is made.